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Have you ever had a frustrating experience with customer support? I don't think there's a single person out there who could honestly say that they've never been frustrated by interacting with customer support from some company somewhere in their experience. It may be a systemic thing; it may have been just a one time event. It may have been completely unexpected on both sides. Let's hope the latter was the case.
Hericus is a software company, and software tends to get people frustrated from time to time. It won't do what you want. It won't behave the way you thought it should. It can be a frustrating experience all on its own. When you add another level of frustration because of a lack of support or a problem communicating with a company then you can really get hot under the collar.
Hericus Software has a philosophy about support. We talk about this right on our Support Web page. It's one of our main pages with a prominent link right at the top of the title bar along with the Home and Buy pages. It's that important to us. Hericus's support philosophy is to make it as easy as possible to find what you need to know and get in touch with us (and all the users of Zed Builds and Bugs Manager) when you need help.
From the ground up, we've built things into Zed Builds and Bugs Manager to make it easy for you to communicate among your team, to coordinate your efforts, and to make your group as efficient as possible. Right along with those features, we've also added ways for you to communicate with us in Hericus Support, so that you feel like we're just another part of your team.
The main feature that provides this open line of communication is built-into our Zed Discussion Forums. No doubt you've seen the "Hericus Support" discussion forum as you've been working with and exploring Zed. This is the way that you can communicate with us and take advantage of the broader community of Zed users to share your experiences, ask and answer questions, and never leave the product itself. There is no special login required to access the Hericus Support forum. You can simply switch to the Discussion Forums and ask your question. Hericus Support will answer, and don't be surprised to see answers from other customers as well.
We like our customers. They are the reason we are in business, and they are the reason that we continue to write software like Zed Builds and Bugs Manager. We are developers, too. We want to put tools into the hands of developers to help you to be more productive, more organized, and communicate better within your own team. We want to help you to achieve that perfect Continuous Integration state that you strive for. We want to help you track all of your bugs--no matter what they are for. Most importantly, we want you to always feel like we're just across the hallway from you and that you can ask a question at any time.
If you haven't yet tried out the Hericus Support discussion forums, give them a try. They're available to you 24 hours a day, and we'll keep the answers flowing!